Billing Frequency for Metered Supply

For customers with a metered water supply, bills are typically issued monthly, calculated in arrears at the end of each month. The bill is based on meter readings taken or submitted before the 25th of the month.

If you pay by Direct Debit, the payment will be automatically collected 14 days after your monthly bill is issued. To set up a Direct Debit or find more information, visit our website.

Opt-in for Monthly Billing

If you're currently receiving two bills per year (every six months), you can opt for monthly billing in arrears instead. Many customers prefer this option as it provides greater control and flexibility over their payments.

Switching to monthly billing offers several benefits:

No advance payments – You'll only pay for the water and wastewater services you've used.

Better alignment with consumption – Submitting regular meter reads ensures that your payments match your actual usage.

To switch to monthly billing, first log in to the Customer Portal, and then fill out the form here.

Additional Benefits of Monthly Billing

The easiest way to stay on top of your monthly payments is by setting up a Direct Debit. Payments will be automatically collected 14 days after your bill is issued, giving you peace of mind and avoiding missed payments.

Our convenient e-billing system is not only faster but also more environmentally friendly than traditional postal billing methods. If you haven’t already done so, consider opting for paperless billing today.

Access Your Billing Information Anytime

You can view your bills and account balance at any time by logging into the Customer Portal.