Emergency Contacts


Call us on 01250 718700,  Mon – Fri  9am – 5pm

You can report an emergency, disruption to your water supply, water quality or wastewater service to Castle Water during office hours by calling 01250 718700.

24 Hours – 7 days

Outside our normal office hours, in an emergency, or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, please call your water network owner directly on the appropriate emergency number listed below:

Affinity Water

0345 357 2407

Albion Water

0800 917 5819

Anglian Water & Hartlepool

0800 145 145

Bournemouth Water

01202 590 059

Bristol Water

0345 702 3797

Cholderton & District Water

07437 445 863

Essex & Suffolk

0345 717 1100

Northumbrian Water

0345 707 1100

Portsmouth Water

0239 244 9081 /
0239 247 7999

Scottish Water

0800 077 8778

Severn Trent Water

0800 783 4444

South East Water (6am to 10pm Mon–Sun)

South East Water (out of hours)

0333 000 0018

0333 000 0365

Southern Water

0330 303 0368

South Staffs Water

0330 123 0116

South West Water

0344 406 8053

Sutton & East Surrey Water

01737 772000

Thames Water

0800 316 9800

United Utilities

0345 672 3723

Wessex Water

0345 600 4600

Yorkshire Water

0333 414 9040