Do I need a new connection?
A new connection is necessary when your premises lack water or wastewater supply. Castle Water can assist with the process for business purposes, from small rentals to large office buildings. If you've moved to an existing premises with an existing supply, no new connection is needed, but you can switch to Castle Water.
What comprises a connection?
A standard connection includes:
Who provides these services?
Wholesalers own and manage infrastructure. Retailers like Castle Water handle billing and customer queries. In emergencies, you can contact the wholesaler directly.
What type of connection does my business need?
Most businesses need water, wastewater, and drainage. However, in some cases:
Connections in England
Currently, new connections in England must be organised with the relevant water and wastewater wholesalers or with an independent contractor, known as a self-lay provider. However, it may be beneficial to speak to Castle Water in the first instance. We can liaise with the wholesaler, help with technical requirements, ensure proper registration, and coordinate development work through our partners. Contact us to learn more.
Connections in Scotland
To get started, contact Scottish Water to assess the feasibility of securing water and wastewater connections for your development. They can also provide valuable insights that might influence your project's design and connection points.
Next, engage a qualified plumber or engineer to design the connection. They can assist you with application forms and collaborate with Castle Water if needed. Reach out to us for recommendations on accredited partners.
Your application must be submitted to Scottish Water through a licensed supplier, such as Castle Water. After approval and the completion of necessary site visits, your connection will be established, potentially including the installation of a meter.
Contact us for more information.